BEFORE YOU READ THE ABSTRACT OR CHAPTER ONE OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK YOU!
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953, 08168759420
WHATSAPP US ON 08137701720
INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION (A CASE STUDY OF UBA PLC ENUGU)
Conflict is an everyday occurrence in human life this study weak fried to look at an organizational conflict from a broader sense and perspective owing to the fact that organizations are made up of human beings therefore this creates way for conflicts, which is classified according to the followings, intra-individual conflict or internal conflicts within individuals, interpersonal conflicts. This has been given reasonable and dasonate attention in the subsequent chapters of this research work.
However, there are several causes of organizational conflicts. They include existence of incompatible goals, problems of status in congruities in perception and incompatible resource allocation some group of researchers believed that these structural causes are summed up and enshrined in hierarchical conflict that tends to exist between various levels of the organization.
TABLE OF CONTENT
1.1 Background of the study
1.2 Statement of the study
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research hypothesis
1.6 Significance of the study
1.7 Limitations of the study
1.8 Definition of terms
2.0 LITERATURE REVIEW
2.1 Profile/background information of UBA Plc
2.2 Forms of conflict
2.3 Methods of conflict resolution
2.4 Need for conflict resolution
2.5 Impact of conflict to organizations
3.0 RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling technique
3.5 Validation of the instrument
3.6 Reliability of the instrument
3.7 Methods of data collection
3.8 Method of data analysis
4.0 DATA PRESENTAITON AND ANALYSIS
4.1 Presentation and data analysis
4.2 Test of hypothesis
4.3 Summary of results
5.0 DISCUSSIONS, RECOMMENDATIONS AND CONCLUSIONS
5.1 Discussion of results/findings
5.4 Suggestions for further research
1.1 BACKGROUND TO THE STUDY
In the first place, intra individual, interpersonal and inter-group conflict all take place within organizations. Individuals within organizations have many conflicting organizational gross pressure operating on them. Conflict is inherent in organizational process such as;
The rulebook suggests a formular; the staff says it will not work.
Conflict have sent many organizations to their untimely doom. Like social interaction, interactive behaviour can occur at the individual, personal, group or organizational levels. And it frequently results in conflict at each of these level in banking sector of nigerian economy, these conflicts have left much to be desired in the activities of these banks.
Therefore with particular reference to the united bank for african (uba plc), this conflict is not absence. This is because conflict is an energy day occurrence in life. Through but it is not entirely bad. This is because an organization can exploit opportunities and increase its efficiency through conflict.
Conflict can lead to innovation and change, it can energies people to activity, develop protection for something else in the organisation and be an important element in systems analysis of the organisation. Such factors indicate that conflict can be managed to work for rather than against, goal attainment in the modern organisation.
More conceptually, it has been suggested that there are four causes of organizational conflict, viz:
In the classical organisation, there are four predominant types of structural causes of conflict;
1.2 STATEMENT OF PROBLEMS
This study aims to lack at conflicts that exist in the united bank for africa (uba) plc enugu and also suggest how to increase the banks efficiency through the resolutions of the conflicts.
Conflicts are the graveyard of an organisation. It then follows that any firm that toys with its conflicts resolutions or how to bring harmonic atmosphere among it’s human element is doomed to have an organizational chaos, anarchy and lawlessness which will untimely end the organisation in its grave. Therefore the need to have proper conflict resolution and tranquility in a banking industry cannot be overemphaised. Regrettably, most banking firms have neglected this thereby resulting in poor performance in the industry. For an organisation to run out of such problem and the like of chaos, anarchy, lawlessness, loss of customers patronage, poor competitive powers, conflicts needs to monitored and controlled from the point of it’s development to the point of it’s resolution.
It is a common knowledge that conflict results into stress and stress consequently has negative consequences in the organizational parlance, which might manifest as boredom, tension, withdrawal and communication breakdown. At times these may not be noticed and will instead the organisaiton to trust and believe that “all that glitters is gold”. Hence will put all it’s egg in a basket because the needed information in the current trend and direction of activities is lacked. In all these will result in lunge revenue losses to the organization.
This research on conflict resolution with particular reference to unit bank for africa (uba) plc enugu has raised some questions among experts and professionals, which this study has attempted to address. These include:
These questions form the basis of investigation, which this study is designed to accomplish.
1.3 PURPOSE OF THE STUDY
The aim of every banking firm such as united bank for african (uba) is to be efficient in the discharge of its service. It is through effective and efficient conflict resolution that can be achieved (conflict resolution is one but not the only means of achieving this).
Conflict should be monitored to ensure that it does not escalate into group involvement as to warrant the setting up of statutory machinery for its resolution. Therefore it should be treated when it is within the reach and control of the organization. The overall objective of these measure will be to ensure the profitability of the organisaiton. This is addition to the above started measures; the researcher wants to achieve through this study the following objectives:
1.4 SCOPE OF THE STUDY
The scope and range of this study would have been wide enough to encompass grossly all the commercial banks. This study will be focuses on conflict resolution as a means of increasing organizational efficiency with particular emphasis is on the united bank for africa plc enugu. More so, comparisons may be made with other commercial bank where and when necessary.
1.5 RESEARCH HYPOTHESIS
The research will be guided by the hypothesis formulated here under h0 gives with negative.
H0: conflicts are well resolved retrained resulted to increase in organizational efficiency in united bank for african plc enugu.
Hypothesis should be line with research questions.
Hi: alternative hypothesis is conflicts are not well resolve and this has resulted to organizational inefficiency in the united bank for africa, plc enugu.
H0: conflicts are avoidable and not inevitable
1.6 SIGNIFICANCE OF THE STUDY
Conflict has been regarded as the black spot of organization often constitutes the largest single current liability of such an organization some losses are incurred for persistent and detrimental conflict. Such losses, which are seen theoretically practically include loss of goodwill, customers patronage, market share, output, communication,; job satisfaction due to stress caused by conflict. The researcher having viewed the huge loss involved deems it inevitable to study the various ways of increased efficiency by resolution of conflict in banking firms. So, it is hoped that firms such united bank for africa plc enugu will achieve her organizational efficiency through this research it is also hoped that future researchers will benefit from this work.
1.7 DEFINITION OF TERMS
There are some terms which their explanations according to the context of their usage in this study will help enhance the understanding of this research. They are follows.
Organization: an organization is a structured process in which persons interact for objectives.
HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1) Your project topics
(2) Email Address
(3) Payment Name
(4) Teller Number
We will send your material(s) after we receive bank alert
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 3139283609
Bank: FIRST BANK
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420