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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

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THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES

 

 

ABSTRACT

 

This research work has been carried out to determine the challenges of information and Communication Technology (ICT) to modern’s secretaries.

This is with the basic aim of providing practical solution towards the re-engineering and sustenance of the secretarial profession. The re-training of secretaries, carrying out of visitation in form of excursion to those firms that assemble or reproduce these modern machines, proper funding of institutions and procurement of modern  machines and equipment. Information and communication Technology (ICT) training and development strategies to secretarial staff in the organizations. Development of social and physical infrastructure within the government and organizations towards enhancing effective and efficient performance of the staff. However, the final recommendations are good proposals for any organization to adopt in order to  make its secretaries more effective and efficient.

The research work present the issues, challenges and strategies in this regard with reference to some selected organizations in Port Harcourt, River State.

 

 

TABLE OF CONTENTS

 

Title page

Approval/Certification

Dedication

Acknowledgement

Table of contents

List of Tables

Abstract

 

CHAPTER ONE

INTRODUCTION/BACKGROUND TO THE STUDY

Statement of the problem

The objective/purpose of the study

Scope or Delimitation of the study

Research question

Hypothesis

Significance of the study

 

CHAPTER TWO – LITERATURE REVIEW – 2.0     INTRODUCTION

2.1     Definition of the secretary

2.2     Secretaries before ITC

2.3     Challenges of information and communication technology to modern secretaries

2.4     The challenging functions of the secretary

2.5     Development of modern  secretaries

2.6     Information and communication technology

2.6.1    Trends in information technology

2.6..2   Office  Autronation

2.6.21 Electronic mail service

Tlex service  and Deliver

Facsimile Transmission (fax)

Networking

Internet

World wide web (WWW)

Intranet

Electronic Shopping

Record keeping and management

Management Information System (MIS)

Communication technology

 

CHAPTER THREE – RESEARCH METHODOLOGY

Introduction

Sources of Data collection

Population of the study

Sample and Sampling producer

Instrument for Data collection

Validation of the research Instrument

Reliability of the  Research Instrument

Method Administration of the Research Instrument

Method of Data Analysis

 

CHAPTER FOUR

Data Presentation, Analysis, Interpretation and summary of Results/Findings.

Discussion of  Results

Conclusions

Implication of the Result

Recommendations

Suggestion for further  Research

Limitation of the study.

REFERENCES

 

 

 

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