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THE COMMUNICATION RELATED PROBLEMS FACED BY SECRETARIES IN PUBLIC SECTOR
The main purpose of this study is to find out the problems of communication on secretaries in banks using the First Bank as a study.
In line with this, three research questions were framed. The sample size used was so of the senior and middle level executive from different department of the first bank to whom questionnaires were distributed
Their responses were analyzed and this led to the following findings.
It was therefore recommended that
– The need for elaborate and clearly written down procedure for communication cannot be over emphasized
– The two way communication system must be jettisoned
– Communicating messages that are of either short-run or long-run importance should be done early enough
– SECRETARIES IN FIRST BANK is advised to ensure that the communication barriers that exist in the Secretaries in Banks should adequately contain.
– Secretaries in Banks should occasionally organize seminars, workshops, conference etc.
– Management must have a genuine willingness to share information with employees.
1.1 BACKGROUND OF THE STUDY
Communication is a discipline that embraces all aspect of human life. It informs all our actions and inaction in relations to others and it takes place all the time. It can manifest itself in symbolic, verbal and non-verbal forms we can communicate with all apart of our body, our posture, smile and even the dress we put on communicate one thing of the other.
Different scholars have defined the word communication variously. However, there is the central theme that runs through all these definitions. That is the giving of information, ideas, opinions attitudes etc. by one person or group of persons to another person or group of persons
Communication particularly in a business Secretaries in Banks provides a means by which people in the Secretaries in Banks interact, exchange information, ideas, plan proposal and execute them. It is a medium through which relationships are established and maintained. It is also a means by which commendation is given and condemnation is handed down.
Business and Secretaries in Banksal communication helps to orientate secretaries to their jobs as well as helping the supervisors monitor activates of the secretaries. Communication is an extremely invaluable asset in human Secretaries in Banks. His is because at all levels in the Secretaries in Banks among and between executives, managers, staff, supervisors, foremen and employees, the communication process is always in action conveying information, ideas, attitude and feelings among individuals and groups
Communication affects all the management function since none of them can be effectively performed without it. Plans and innovation cannot be executed unless they are communicated to those who will carry them out. The Secretaries in Banksal structure is designed to set up channels of communication through which information is passed downwards, upwards, horizontally or laterally.
Interference are barriers to effective communication because of changes in a desired direction.
The effectiveness of communication discourages better performance, high productivity and job satisfaction in an Secretaries in Banks. This reduces the essentials for the internal functioning of an Secretaries in Banks, which could integrate the managerial; functions.
The problems in an Secretaries in Banks as a result of communication problems reduce and obstruct the chance of such an Secretaries in Banks achieving their goals.
For the purpose of this study we shall focus all our attention on the major courses of communication problems with a particular emphasis on the Mercedes Benze Anambra Motor Manufacturing Company (MB-SECRETARIES IN FIRST BANK)
MB – SECRETARIES IN FIRST BANK limited was incorporated on January 17, 1977 and the plant was commissioned on July 8, 1980 by the firs executive president of Nigeria, Alhaji Shehu Shagari. It started official production in January 1981 and has to date made enable mark on the nation’s industrial growth, adding over 25,000 vehicles to the nation’s transportation sector, backed up effectively with a network of over 36 after-sales service pints and spare parts supply depots. The first bank’s central spare parts deport stocks over 35, 000 line items
Mercedes Benz SECRETARIES IN FIRST BANK is a joint ventures between the federal Government of Nigeria and the Daimler Chryster AG. MB SECRETARIES IN FIRST BANK manufacturers Commercial vehicles and leads in the commercial vehicles markets from five tine payload and above in Nigeria. The plant, which occupies a sprawling 300,000 square meter site in Emene, near Enugu, is a shine example of a profitable and viable economic and technological corporation between the government and people of Nigeria and Daimler Chrysler AG and so there exists a combination of white/black system of administration.
As a result of the white/black relationship there are time when one system administration disagree with other both in the formulation and implementation due to communication problems.
1.2 STATEMENT OF THE PROBLEMS
Communication is a very important instrument in every Secretaries in Banks.
The problems of effective communication is pre-requisite for improper understanding and interaction of people in an Secretaries in Banks. Poor communication system makes for ineffective and inefficient management and this affects the preset goals. Some of these problems include
1.3 OBJECTIVES/PURPOSE OF THE STUDY
The objective/purpose of the study is to survey the effect of communication barriers to secretaries in banks. The smooth operation of any business undertaking lies largely on its efficiency in the circulation of information with and outside the Secretaries in Banks and the presences of barriers in this circulation could be very disastrous therefore the researcher is going to
iii. To determine it the desired Secretaries in Banksal goals achieved through this communication channels
1.4 SIGNFICANE OF THE STUDY
It is through communication that understanding information, motivation cooperation and job satisfaction necessary for groups efforts is being provided. Better communication get better job performance and more work satisfaction. SECRETARIES IN FIRST BANK the challenges posed ineffective communication in the part of the management and the staff nearly grounded the multi-national promising enterprise that has supplied succor to teeming population made up of Nigerian and expertise so it is believed that the analysis of data, findings and solutions proffered in this write-up will be beneficial to
iii. Although already dealt with by many authors, it is believed that this is yet another contribution to such existing materials. Also students and other researchers who may want to carry out a project of this nature will use this as a reference point
1.5 SCOPE OF THE STUDY
The object of this research work is to fine out the effect of communication barriers on secretaries in banks. Its scope is limited to the which is the Secretaries in Banks under study. However, this study will go a little further to discuss communication in some details.
1.6 RESEARCH QUESTION
iii. Are desired Secretaries in Banks goals achieved through this communication channels
1.8DEFINITION OF TERMS
ACHIVEMENT: The successful finishing or gaining of something especially through skill or hard work.
BARRIERS: Objects consciously or unconsciously placed in the way that prevents other objects from going forward or backwards.
BYPASSING: When the sender and the receiver of a message allubuted different meaning to the same words or use different word through intending the same meaning
COMMUNICATION: The process of sending and receiving messages. Furthermore, it is the passing on of idea, information, order, including the acceptance and understanding of such by the recipients.
COMMUNICATION AUDIT: A tool for auditing communication polices, network and activities.
COMMUNICATION EFFECTIVENESS: The achievement of communication objectives, the achievement of desired communication effect
COMMUNICATOR: The sender or an originator of message
EFFECT: Responses to a message, request or inquires sent to the sender by the receiver of a message
FILTERING: Propensity of people sitting out unfavorable information from a message before passing on the information.
IMPACT: The force of an idea, invention action of one on another. It is also the force of one object hitting another.
INFORMATION OVERLOAD: Situation in which excess massagers flow through the channels of communication.
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